Returns & Refunds
Our Returns Policy
We want you to be 100% happy with your order. If you don’t love your new yoga mat, or any accessories - return them within 100 days for a full refund - even if they are used (this does not include items on sale). The customer pays return shipping.
Please note:
- Returns for orders of 3 or more yoga mats must be unopened and in the original packaging.
- Returns for items that were on sale are only eligible for 14-day unused returns (box unopened & resale condition) & the return postage is not included.
- If you refuse delivery of your order outside of the UK, any refunds will not include the cost of return postage.
- Your statutory rights remain unaffected.
Return Condition and Deductions
Our 100-day return offer is in addition to your statutory rights. For returns made under this voluntary offer, we may make a reasonable deduction from the refund if an item is damaged beyond normal trial use, or is returned without its supplied packaging, inserts or accessories and requires repacking or restocking. Any deduction will reflect the actual reduction in value or reasonable cost incurred. We will not make these deductions where doing so would affect your statutory rights.
How To Make a Return?
Please contact us (or reply to your order confirmation email) to let us know you’d like to return your order. We’ll then give you our returns address. Once we’ve received and accepted your return, we’ll send your refund to the payment method you used when placing your order within 3 working days of receipt.
Damaged Goods
If you believe your mat has been damaged or is faulty. Please contact us (or reply to your order confirmation email) and send a photo of the mat and damage as soon as possible so that we can solve the problem. Some natural imperfections in cork is to be expected.
Wholesale Orders
Due to operational & handling costs; bulk buys, wholesale & orders for businesses are not refundable.